Best Western House Customer Reviews Avg Rating :
AVERAGE Hotel Service Rating : AVERAGE Hotel Condition Rating :
AVERAGE Room Comfort Rating : AVERAGE Room Cleanliness Rating :
Guest Review: 1 Posted Date: 2012-02-28
Overall Rating Hotel Service    
Hotel Condition Room Comfort    
Room Cleanliness
The room was good but the shower was really whimpy and the bathroom and counter space was pretty small. Other than that, it was fine.
Guest Review: 2 Posted Date: 2012-02-18
Overall Rating Hotel Service    
Hotel Condition Room Comfort    
Room Cleanliness
The only complaints that I have about this hotel is that it was very warm even when the thermostat was turned completely off and it did not have walking access to the Excel center since it was surrounded by major highways.
Guest Review: 3 by CraigC of Los Angeles, CA Posted Date: 2011-12-15
Overall Rating Hotel Service    
Hotel Condition Room Comfort    
Room Cleanliness
Just a heads up that the advertised indoor pool is currently (December 2011) closed.
Guest Review: 4 Posted Date: 2011-09-29
Overall Rating Hotel Service    
Hotel Condition Room Comfort    
Room Cleanliness
I was really happy with the location of the hotel. It was in close proxcimity to the summit, St. Paul hotel, St. Josephs hospital, and the science museum. I had a late flight and needed to get ready in 2hrs for a wedding. they made sure I had directions and processed me in quickly.
Guest Review: 5 Posted Date: 2011-09-22
Overall Rating Hotel Service    
Hotel Condition Room Comfort    
Room Cleanliness
If downtown St. Paul hotels are not available, this one will be fine, but wasn't my first choice. It's older and you definitely wouldn't want to walk to downtown from here. The room was clean, though, and the staff was helpful, so no complaints.
Guest Review: 6 Posted Date: 2011-09-16
Overall Rating Hotel Service    
Hotel Condition Room Comfort    
Room Cleanliness
I stayed at the Kelly Inn for 4 days, while visiting relatives and also attending to some business. It was a far nicer experience than I expected. I travel a LOT for work and am accustomed to all kinds of accommodations. The room was extremely CLEAN. I stayed at a time when there were virtually no conventions or large meetings, so perhaps I was lucky--it  was extremely quiet during the entire 4 days. Thanks go out to another reviewer on this site, who urged asking for an EVEN-numbered room. I had a spectacular view of the beautiful St. Paul Cathedral. Walking distance to the Cathedral, the Capitol Buillding and the Minnesota Historical Society. VERY EASY access on to main artery freeways. A restaurant in the lobby-food wasn't GREAT, but it wasn't horrible. The staff was very nice, friendly and helpful. My 1st time staying at the Kelly....I'll have to return to St. Paul for future travels, and would not hesitate to book here again. Also: I was a single woman traveling alone and staying in this hotel, and I felt completely safe. This is always important.
Guest Review: 7 by Ben of Chicago, IL Posted Date: 2011-09-13
Overall Rating Hotel Service    
Hotel Condition Room Comfort    
Room Cleanliness
The hotel staff was AWESOME. They were courteous and kind, and very inviting. One woman, I believe named Sharon, invited a few of us down to the hotel lobby after the evening wedding we were in to play board games, drink, and chat. It was great, and she made us feel very welcome. After that it was just me killing time in St. Paul. It's within a stone's  throw of the capitol building, but really... not much to do here. Or in downtown st. paul, less than a 20 minute walk away, for that matter. There's a Sears in the adjacent parking lot, but that's about it. Overall the hotel was great, but the area is just dead. If our wedding hadn't been half a mile away at the History Center, I would have been in Minneapolis.
Guest Review: 8 Posted Date: 2011-07-31
Overall Rating Hotel Service    
Hotel Condition Room Comfort    
Room Cleanliness
Staff was great and very helpful - the only problem is that there is nothing to do around it
Guest Review: 9 by Anna of Chicago,IL Posted Date: 2011-07-26
Overall Rating Hotel Service    
Hotel Condition Room Comfort    
Room Cleanliness
The night we arrived, there was loud music coming from the bar/restaurant of the hotel. I called down around 12am to ask if it was a party and why was it so loud( we stayed on the 3rd floor). The music didn't stop til 1:30am! Besides this dilemma, we had no other probs.
Guest Review: 10 by PaulH of Auckland, New Zealand Posted Date: 2011-07-16
Overall Rating Hotel Service    
Hotel Condition Room Comfort    
Room Cleanliness
Very convenient and comfortable moderately priced hotel near Minnesota History Center and other locations of railroad historical interest.